Terms of Service

All customers and riders must agree to these terms in order to participate in our activities.

Terms used below

  • SK: Sunrise Kayaking
  • Participant/Rider: Individual who participates in a kayak ride/rental
  • Purchaser: Individual who purchases the reservation

Waiver submission is required before arriving

A link to our waiver can be found in the top right corner of this website (sunrisekayaking.com). Riders who are 18+ must submit the waiver for themselves. Riders who are under 18 must have a parent or legal guardian submit the waiver on their behalf. 

Age and weight requirements

Riders must be at least 4 years old. Each group must have a rider who is at least 18 years old. Each kayak must have a rider who is at least 10 years old and able to lift the kayak (56lbs). Groups must have at least one 18 year old rider for every five riders who are under 18. Riders less than 18 years old must remain within 50 feet of a rider in their group who is at least 18 years old. In other words, they cannot paddle off on their own. Riders must be willing and able to help transport their kayak approximately 100ft to/from the water. Each kayak can hold 1-2 riders or 2 riders and a small child weighing less than 40lbs. Max combined weight of 350lbs per kayak. Riders may be asked to measure and record their weight when they arrive so that we can confirm compliance with our weight limit. Riders who have a chest size larger than 44in must contact us in advance to verify we have the correct equipment for them. 

Clothing, shoes, personal items

Riders are required to walk in 1 foot deep water to get in and out of the kayak. While paddling, the kayaks will likely take on some water and the seat may get wet. If riders flip their kayak (which is rare) or fall into the water while entering or exiting the kayak, they will be completely submerged in water. Riders must wear clothing and shoes or sandals that can get wet. Riders should not bring along any personal items that they do not want to get wet, unless they are stored in a waterproof container. 

Prohibited items

Per local regulations and our policies, we do not permit drugs, marijuana, alcohol, coolers, pets, or fishing equipment to be taken on rides. Riders are welcome to bring water bottles.

Rescheduling or canceling your reservation

  • Scenario 1 - WE need you to reschedule/cancel: We may need to reschedule or cancel your reservation due to the weather, river conditions, or for other reasons. In that situation, you can either apply the cost of your reservation to another reservation or receive a full refund.
  • Scenario 2 - YOU decide to reschedule/cancel: You may contact us to reschedule or cancel your reservation even though we have not canceled our rides during your reservation time. You can reschedule/cancel by clicking the link in your confirmation email, replying to your confirmation email, or contacting us. Customers who reschedule/cancel AT LEAST 1 HOUR before their reservation begins are entitled to a full CREDIT toward another reservation or a full REFUND minus non-refundable booking and transactions fees of approximately 3-9%. Customers who do not cancel/reschedule AT LEAST 1 HOUR before their reservation begins are not entitled to a refund or credit toward another reservation. 

If you arrive late or do not show up

Customers who do not cancel/reschedule AT LEAST 1 HOUR before their reservation begins, arrive late, or do not show up for their reservation are not entitled to a refund or credit toward another reservation. 

If you do not return the equipment on time

If riders do not return to our launch area by the return time they are provided by our staff, they must call us at (614) 943-3411 so we know they are not experiencing an emergency and so we can notify other customers who may be waiting for their equipment. The purchaser of the reservation is responsible to pay $10 per kayak for each 5 minutes the equipment is late along with any related transactions fees. For example, if 4 kayaks are 10min late the fee is 4 x $10 x 2 = $80 plus transaction fees.

If you damage or do not return the equipment

If the rental equipment is damaged or not returned by the participants, the purchaser of the reservation is responsible to pay up to $2000 per kayak, $80 per life vest, $60 per paddle, $40 per neon light strand, $40 per neon light battery along with any related transaction fees.

Fee payments

SK will determine if fees are owed for the reasons stated above and notify the purchaser using the contact information (email and/or phone) they entered when booking the reservation. The purchaser of the reservation is responsible to pay all fees related to riders in their group. SK will attempt to deduct the fees from the original payment method provided by the purchaser for the reservation. If SK is not able to collect all of the fees owed using the original payment method, SK will notify the purchaser that they have a balance owed. The purchaser must then pay SK the balance owed within 5 business days.