How do you decide when to cancel rides?
Our top priority is for our riders to have a fun and safe experience. We cancel rides at our discretion based on the weather (rain, thunder, lightning, high winds, high/low temperatures, low air quality) and river conditions (temperature, flow, height). We use the USGS website to monitor the river conditions in our area. It is likely we will cancel rides if the river flow levels are more than 1200cfs.
When do you notify customers if you cancel rides?
If it looks likely that the conditions will not be fun and safe we try to cancel rides as far in advance as possible (no later than 1 hour before the reservation start time). However, on rare occasions, the weather/river conditions change at the last minute and we need to cancel rides with little or no advance notice. That is why we recommend that you visit our website and click the "Status" link at the top before leaving for your reservation.
How do you notify customers if you cancel rides?
We update this status page on our website. We also attempt to notify our customers using the email they entered when booking their reservation. Keep in mind, our emails are sometimes blocked by our customers' email software. Therefore, we highly recommend that you visit sunrisekayaking.com and click the "Status" at the top before leaving for your reservation.
Can customers reschedule or receive a refund if rides are canceled?
Yes, please see our Terms of Service for more details.