We typically cancel rides if it is likely that there will be bad weather conditions or the river flow will be above 600 ft³/s based on the USGS website. Our top priority is for riders to have a fun and safe experience. We refund 100% of the cost for cancellations due to the weather or river conditions. If we need to reschedule or cancel reservations, we will attempt to send an email to the reservation purchaser. We also highly recommend that riders visit this page before leaving for their reservation.