Questions and Answers

If you have a question that is not listed below, please contact us.

What are your age and weight requirements?

Riders must be at least 4 years old. Each group must have a rider who is at least 18 years old. Each kayak must have a rider who is at least 10 years old and able to lift the kayak (60 lbs). Groups must have at least one 18 year old rider for every five riders who are under 18. Riders less than 18 years old must remain within 50 feet of a rider in their group who is at least 18 years old. In other words, they cannot paddle off on their own. Riders must be willing and able to help transport their kayak approximately 100ft to/from the water. Each kayak can hold 1-2 riders or 2 riders and a small child weighing less than 40lbs. Max combined weight of 350lbs per kayak. Riders may be asked to measure and record their weight when they arrive so that we can confirm compliance with our weight limit. Riders who have a chest size larger than 44in must contact us in advance to verify we have the correct equipment for them.

Will I get wet? What clothing should I wear? Should I bring a phone?

Riders are required to walk in water up to their knees in order to get in and out of the kayak. While paddling, the kayaks will likely take on some water and the seat may get wet. If riders flip their kayak (which is rare) or fall into the water while entering or exiting the kayak, they will be completely submerged in water. Riders must wear clothing and shoes or sandals that can get wet. We highly recommend riders bring a cell phone along with them for safety and convenience. We also recommend that all personal items (phone, wallet, etc.) be placed in waterproof bags with a hook so you can connect it to your seat. You can typically purchase a waterproof bag from us when booking a reservation.

Do you offer refunds for cancellations?

Scenario 1 - WE need you to reschedule/cancel: We may need to reschedule or cancel your reservation due to the weather, river conditions, or for other reasons. In that situation, you can either apply the cost of your reservation to another reservation or receive a full refund to the payment method you used to book the reservation.
Scenario 2 - YOU decide to reschedule/cancel: You may contact us to reschedule or cancel your reservation even though we have not canceled our rides during your reservation time. If customers cancel AT LEAST 24 HOURS before their reservation begins, we will attempt to email them a gift certificate for the amount of their reservation minus non-refundable booking and transactions fees of approximately 3-9%. If the customer does not receive the emailed gift certificate (sometimes our emails are blocked or filtered as spam), they must contact us. Emailed gift certificates can be applied to another reservation and will expire 5 years after the date they are issued. Customers who do not cancel/reschedule AT LEAST 24 HOURS before their reservation begins are not entitled to a refund or gift certificate.

What happens if we are late or do not show up for our reservation?

Customers who do not cancel/reschedule AT LEAST 24 HOURS before their reservation begins, arrive late, or do not show up for their reservation are not entitled to a refund or credit toward another reservation. We frequently schedule reservations back-to-back and we have a limited amount of kayaks. Therefore, we are unable to "bump back" your return time if your group arrives late. For example, if your group is 15 minutes late, we will likely need to reduce your time on the water by 15 minutes, which is a bummer.

What are your fees for returning late?

If riders do not return to our launch area by the return time they are provided by our staff, they must call us so we know they are not experiencing an emergency and so we can notify other customers who may be waiting for their equipment. The purchaser of the reservation is responsible to pay $10 per kayak for each 5 minutes the equipment is late along with any related transactions fees. For example, if 4 kayaks are 10min late the fee is 4 x $10 x 2 = $80 plus transaction fees.

Do I need to book a reservation in advance?

Yes. Reservations allow us to have the equipment ready for you when you arrive. Reservations also allow us to notify you if we need to cancel rides due to the weather, river conditions, etc. Book a reservation

Do you offer discounts or promotions?

Yes, you can stay informed about our discounts by subscribing to our email newsletter or following us on social media. It is also possible to save up to 9% on rides purchased with gift certificates.

Do you offer discounts for groups?

We don't offer special discounts for groups because we try to keep our prices as low as possible for all of our customers. However, it is possible to save up to 9% on rides purchased with gift certificates. Please visit our group rides page for more details.

Do you offer discounts for veterans, teachers, military, or other groups?

At this time, we are not able to offer special discounts because we try to keep our prices as low as possible for all of our customers.

Do you allow alcohol, drugs, marijuana, or coolers?

We prohibit those items because of Ohio Law and our agreements with local parks and government agencies. It also helps to prevent trash from being left in the river.

Do you allow dogs or other pets?

Having a dog or other pet ride along on a kayak can be fun, but it can also add a lot of drama and risk to your trip. We've learned the hard way that pets often behave unexpectedly on kayaks. Riders are more likely to get wet/muddy, tip over, lose equipment, and experience an emergency if they bring their pet along. Therefore, we do not allow dogs or other pets to ride along.

Do you allow fishing equipment?

We prohibit fishing equipment because our kayaks are typically used by many people during the same day and we are not able to clean the kayaks at the put-in location.

How can our non-profit organization book a tax exempt reservation?

Please fill out our tax exempt reservation form.

What types of payments do you accept? Can I pay with cash?

Reservations must be made online through our booking page. Payment can be made with Apple Pay, Google Pay, or a credit card. Sorry, we do not accept cash.

Can your kayaks accommodate 1, 2, or 3 riders?

All of our kayaks can accommodate 1, 2, or 3 riders. For details, visit our equipment page.

Are you strict about the 350lb weight limit for the kayaks?

Yes. All of our kayaks have a 350lb total weight limit, regardless if they are configured for 1, 2, or 3 riders. We have a strict weight limit for safety reasons and to prevent damage to our equipment. Riders may be asked to measure and record their weight when they arrive so that we can confirm compliance with our weight limit.

How do you decide when to cancel rides due to the weather, river height, etc.?

Please see our status page.

What if my kayak tips over? What if I can't swim? How deep is the water?

Our kayaks are very stable. Our riders typically only tip their kayaks if they are clowning around and/or not following our instructions. We also supply high quality life jackets. If used properly, the jackets help riders who are not able to swim to stay afloat if they fall in the river. The water is deep (20ft+) in some areas. There is some risk involved with any outdoor activity, like kayaking, but our rides are very safe because of the high quality equipment and detailed instructions we provide.

Do your rentals include all of the equipment required (ex. life jackets, paddles, etc.)?

Yes, within the age and weight limitations we describe on our equipment page.

Will there be a "guide" that goes along with us?

Our rides typically do not have a staff member "guide" the group. We provide detailed instructions before your ride begins that help you know how to use the equipment and where you can paddle. We are able to schedule staff to ride along with Group Ride reservations.