Questions and Answers

Please see our Terms of Service for answers to these questions

Our Terms of Service contains a lot of important information which is not included below, including:
  • Does everyone need to complete a waiver?
  • What are the age and weight requirements for riders?
  • Will I get wet? What clothing should I wear?
  • Can I bring alcohol, a cooler, fishing equipment, my pet, etc.?
  • What are your cancelation and no show policies?
  • What are your fees for returning late or damaging equipment?

For answers to other questions, see below

If you have a question that isn't answered, please contact us.

Do you require online reservations?

Yes. Please use our booking page to make a reservation. Depending on how busy we are, you may be able to book a reservation at the last minute, but we recommend that you book as far in advance as possible. We frequently have time slots sell out.

Do you offer group discounts?

Yes, we offer discounts for groups booking 16 or more kayaks. Please visit our group rides page for details.

What types of payments do you accept? Can I pay with cash?

Reservations must be made online through our booking page. Payment can be made with Apple Pay, Google Pay, or a credit card. Sorry, we do not accept cash.

Can your kayaks accommodate 1, 2, or 3 riders?

All of our kayaks can accommodate 1, 2, or 3 riders. For details, visit our equipment page

Are you strict about the 350lb weight limit for the kayaks?

Yes. All of our kayaks have a 350lb total weight limit, regardless if they are configured for 1, 2, or 3 riders. We have a strict weight limit for safety reasons and to prevent damage to our equipment. Riders may be asked to measure and record their weight when they arrive so that we can confirm compliance with our weight limit.

What is the route that your recommend that riders follow? How long is it?

Our standard rides are approximately 2 miles round trip. Because the rides start and end at the same point on the river, riders can shorten the distance, if they like, by turning around and heading back without paddling the full distance. For a detailed description of our route, see our onboarding instructions.

How do you decide when to cancel rides due to the weather, river height, etc.?

Please see the information on our ride status page.

Is there a place nearby where we can buy food?

Dublin Spring Park (where our rides start/end) is a short (~2 min) walk from the Historic District which contains about 20 food/restaurant options. For an additional 20 food/restaurant options, you can take a short (~5 min) walk over to the East side of Link Bridge to the Bridge Park district. 

Is there a place nearby where we can bring our own food?

Riverside Crossing Park is a good spot for bringing your own food. The park has a bunch of small tables and public bathrooms. It is about a 5 minute walk from our location, on the East side of Link Bridge.

What if my kayak tips over? What if I can't swim? How deep is the river?

Our kayaks are very stable. Our riders typically only tip their kayaks if they are clowning around and/or not following our instructions. We also supply high quality life jackets. If used properly, the jackets help riders who are not able to swim to stay afloat if they fall in the river. The river depth varies between approximately 3 to 20ft in the sections of the river where we provide rentals. In the shallow areas (3-4ft), riders can simply stand up and walk to the riverbank if they fall in the river. In the deeper areas, riders are typically within 50ft of the riverbank so they can easily paddle to where the river is shallow and get back in their kayak. There is some risk involved with any outdoor activity, like kayaking, but our rides are very safe because of the high quality equipment and detailed instructions we provide.

Do you provide shuttle service?

Our rides start and end at the same location. Therefore, shuttle service is not required.

Can we book a reservation for more than 1 hour on the water?

Yes, that is possible, but we typically don't recommend it. Here is why... Our rides require more physical effort than kayak rental locations where customers are transported in buses up the river, dropped off, and then float back. Our rides start and end at the same location. Half of the ride is paddling upstream. Click the "status" link on the top of our website to get an idea of the current conditions and how challenging the upstream parts are.  We find that one hour on the river is a great amount of time for most of our riders. Keeping the above in mind, if you still would like more than 1 hour on the water, time extensions can be added in 30-minute increments (e.g. 30 minutes, 1 hour, 1.5 hours, etc.). The additional cost is $30 per hour per kayak. For example, to add 30 minutes for 3 kayaks the additional cost would be $30 x 1/2hr x 3 kayaks = $45 plus fees. Extended reservations must be purchased in advance (so we can confirm we have the equipment available). Please contact us if you would like to schedule an extended reservation. 

​​Do your rentals include all of the equipment required (ex. life jackets, paddles, etc.)?

Yes, within the age and weight limitations we describe on our equipment page

Some people want to bring their own kayak and ride along with us? Is that possible?

Yes, they are welcome to bring their own kayak/equipment and ride with you. There is no cost for them to ride along with you.  But, keep in mind, it is difficult to transport kayaks/equipment to our launch location. It is not possible to drive near or park near to our launch location. The park is only accessible by walking down a long, steep service road (about 400ft) or descending a large wooden staircase (about 200ft and 100 stairs). They will need to use one of those options to carry their kayak/equipment to and from the river. It's possible, but it's a lot of work.

Will there be a "guide" that goes along with us?

Our rides typically do not have a staff member "guide" the group. We provide detailed onboarding instructions before your ride begins that help you navigate the river and avoid any dangerous areas.  We are able to schedule staff to ride along with Group Ride reservations.

Should riders bring a phone?

We recommend riders bring a cell phone along with them for safety and convenience. We highly recommend that all personal items (phone, wallet, etc.) be placed in waterproof bags with a hook so you can connect it to your seat. You can typically purchase a waterproof bag from us when booking a reservation.

Why can't riders bring a dog or other pet?

Having a dog or other pet ride along on a kayak can be fun, but it can also add a lot of drama and risk to your trip. We've learned the hard way that pets often behave unexpectedly on kayaks. Riders are more likely to get wet/muddy, tip over, lose equipment, and experience an emergency if they bring their pet along.